Refund and Returns Policy

At Veliraa, we take pride in offering high-end, luxury fragrances crafted with precision and care. Your satisfaction is our top priority.

Returns

Returns are accepted only for damaged or incorrect items received.
Products must be unused, unopened, and in their original packaging.
Notify us within 48 hours of delivery with clear photos of the issue.

Exchange

Exchanges are available for the same product if the item arrives damaged or defective.
Once approved, replacements are shipped within 5–7 business days.

Refunds

Approved refunds are processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable except for defective or incorrect items.

Non-Returnable Items

Perfumes that have been opened, used, or tampered with cannot be returned due to hygiene reasons.
Promotional or discounted items are final sale and not eligible for return or refund.

How to Request a Return

Email us at support@veliraa.com with your order number, photos of the product, and a brief description of the issue. Our team will guide you through the process.

Thank you for choosing Veliraa Perfumes — where luxury meets timeless scent.